Welcome to DollFuryu – where anime collectors find their perfect treasures! We know how special each Bishoujo figure, Nendoroid, plushie, and scale figure is to you, which is why we’ve crafted this detailed guide to ensure your collecting experience is as magical as unboxing a limited edition figure!

🚚 Shipping Information

Order Processing Time

We know you can’t wait to welcome your new collectibles home! All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation email with tracking information once your order is on its way to your display shelf!

Shipping Methods

We offer two shipping options to suit every collector’s needs:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)

Otaku Tip:

For the fastest delivery, choose Standard Shipping! Perfect for when you absolutely need that new scale figure for your upcoming anime convention display!

International Shipping

We ship worldwide! (Excluding some remote areas and parts of Asia – we’ll notify you if we can’t ship to your location). International collectors may experience slightly longer delivery times.

🔄 Returns & Exchanges

Return Policy Overview

We want every unboxing experience to be perfect! If you need to return or exchange an item:

  • You have 15 days from receiving your order to initiate a return
  • Items must be in original condition with all packaging
  • Some collectible items cannot be returned (see below)

⚠️ Non-Returnable Items

Due to their special collector nature, we cannot accept returns on:

  • Any opened figure where the original packaging seal is broken
  • Limited edition items marked as “final sale”
  • Pre-order items canceled after production has begun

📦 Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days with:
    • Your order number
    • Photos of any damaged items
    • Reason for return
  2. Wait for Approval: Our Collector Support Team will respond within 2 business days with return instructions
  3. Package Carefully: Repack items in original packaging with all protective materials
  4. Ship Back: Send to our Seattle warehouse at:
    DollFuryu Returns
    795 Fort Street
    Seattle, US 98109
  5. Confirmation: We’ll email you when we receive and inspect your return

💸 Refund Information

Once your return is approved and processed:

  • Timing: Refunds issued within 5-7 business days after we receive your return
  • Method: Funds returned to your original payment method (VISA, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

🔄 Exchange Process

For exchanges (subject to availability):

  1. Follow the same return process above
  2. Clearly state in your email which item you’d like instead
  3. We’ll calculate any price differences and arrange shipment of your new collectible

Note:

International collectors may need to pay additional shipping for exchanges.

📝 Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear DollFuryu Collector Support,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Item(s) for Return: [List products]
Reason: [Damage/Incorrect Item/Change of Mind]

Attached are photos showing [describe what photos show]. Please advise next steps.

Thank you,
[Your Name]
[Your Email Address]

🌟 Our Otaku Assurance

We handle every return with the same care we’d want for our own figure collections! Our Collector Support Team is here to help at [email protected] – we typically respond within 24 hours (except during busy anime convention season!).

Happy (and worry-free) collecting!

The DollFuryu Team ✨